Warranty and Refund Policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after purchase
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@massagegunnz.co.nz
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Warranty
We offer a 1 year warranty that covers any possible product defects. If anything happens to your unit, please contact us to see if it will be eligible for a replacement through our warranty system.
THIS WARRANTY EXCLUDES:
(a) damage caused by accident, abuse, mishandling, or transport;
(b) units subjected to unauthorized repair;
(c) units not used in accordance with the care instructions;
(d) damage exceeding the cost of the product;
(e) deterioration of the delivered product resulting from abnormal storage and/or safeguarding conditions on theclient’s premises;
(f) failure to provide the dated proof of purchase;
(f) battery and/or attachment issues.
We reserve the right to deny replacements for units that appear to be forcefully damaged or abused.
Please note - We do not have to give a refund if you change your mind about a purchase so please choose carefully.
Order cancellations - Once an order is made, if a cancellation is requested, there will be a 15% restocking fee + $15.00 admin fee charged to complete the process.